Refund policy

Everything at Outside-ish is printed and made to order, one piece at a time. That keeps waste down and lets us carry more designs — and it also means we handle returns a little differently than a shop with shelves of stock. Here’s exactly how it works.

The short version

If your order arrives damaged, defective, or just plain wrong (not what you ordered, or the wrong size printed on our end), we’ll replace it or refund it. You have 30 days from delivery to let us know.

What’s covered

• Items that arrive damaged or with a manufacturing defect — misprints, peeling or cracked prints, holes, or bad seams.
• The wrong item, size, or color — i.e. we sent something different from what your order confirmation says.
• Orders that arrive with the wrong number of items.

What’s not covered

Because each item is made to order specifically for you, we can’t accept returns for change of mind or for ordering the wrong size. A few things worth knowing before you buy:

• Check the size guide. Measurements are on every product page. A size that doesn’t fit isn’t a defect, so please measure first — and if you’re between sizes, email us before ordering and we’ll help you pick.
• Normal wear, wash damage, or fit changes after use aren’t covered.
• Gift cards and any items marked final sale are non-refundable.

How to start a return or report a problem

Email us at outsideishclub@gmail.com within 30 days of delivery and include:

• Your order number,
• A short description of the issue, and
• A photo or two if the item is damaged, defective, or incorrect — it gets your replacement moving faster.

We’ll reply and sort it out. If the problem is on us, we cover the replacement and any return shipping — you won’t be out of pocket for our mistake. Please don’t send anything back before you hear from us; we’ll tell you whether a return is needed.

Refunds

Once a return or issue is approved, your refund goes back to your original payment method. Most banks post it within 5–10 business days after we process it, though the final timing is up to your card issuer. We’ll email you when it’s on the way. If it’s been more than 15 business days since we approved your refund and you still don’t see it, email us and we’ll chase it down.

Replacements & exchanges

For a defective or incorrect item, we’ll send a replacement at no cost — just reach out using the steps above. For a different size or design by choice, place a new order and let us know; we’ll help where we reasonably can.

Damaged in transit

Give your order a quick once-over when it lands. If anything arrived damaged or defective, contact us within 30 days with a photo and we’ll make it right.

Questions

Email outsideishclub@gmail.com — a real person reads it. We’d rather you actually like what you’re wearing than technically win a policy argument.